Return & Refund Policy
Heartland Liquidators LLC
Last Updated: October 28, 2026
At Heartland Liquidators LLC, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations. Please review our return and refund policy before making a purchase.
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and include all original packaging and accessories.
Customers must contact us before sending any items back to request return authorization.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
Used or installed products
Custom-made or special-order products
Products damaged due to misuse or improper handling
Clearance or final-sale items clearly marked as non-returnable at purchase
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and photographs when available.
We will review the issue and arrange an appropriate replacement, return, or refund at no additional cost when the error is ours.
4. Return Shipping
Customers are responsible for return shipping costs for returns based on preference, incorrect ordering, or change of mind.
If the return is due to our error or a defective product, Heartland Liquidators LLC will cover reasonable return shipping costs or arrange a prepaid shipping label.
Original shipping charges are non-refundable for change-of-mind returns.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method within 5–10 business days after inspection. Additional processing time may be required by your bank or payment provider.
6. Exchanges
If you need a different product, size, or quantity, please contact us. Exchanges are subject to product availability and any applicable price or shipping differences.
7. Freight and Oversized Orders
Returns involving pallets, freight shipments, or oversized products require prior authorization. Customers may be responsible for return freight charges and additional handling costs unless the return results from our error or a defective product.
8. Contact Us
For return requests, refunds, or questions about your order, please contact Heartland Liquidators LLC through the contact information provided on our website.
Please include your order number and the reason for your return so we can assist you efficiently.